FAQs

FREQUENTLY ASKED QUESTIONS (FAQ)
Welcome to the Epax FAQ page! We have gathered answers to the most common queries to offer you quick, clear, and helpful insights regarding our online store, products, and services.

GENERAL QUESTIONS
Q: What is Epax?

A: Epax is a premium online boutique specializing in elegant handbags and shoulder bags. Our curated collections are designed to strike the perfect balance between modern style and daily utility, making our pieces ideal for both everyday wear and special events.

Q: What materials are used to make your bags?

A: We take great pride in the craftsmanship of our products. Our bags are meticulously created using superior-quality materials, featuring resilient premium leather and carefully selected interior fabric linings. Each item is built to deliver outstanding style, comfort, and long-term durability.

Q: How can I reach Epax customer support?

A: We are always available to help you! You can get in touch with our round-the-clock support team via the "Contact Us" form on our website, by dropping an email to support@epax.shop, or by calling us directly at +1 (631) 716-1186.

ORDERING & SHIPPING
Q: How do I place an order on Epax?

A: Shopping with us is completely effortless. Explore our storefront, pick your preferred handbag or shoulder bag, add it to your shopping cart, and move forward to checkout. Simply follow the secure prompts to input your details and finalize your purchase.

Q: When will my order be dispatched and delivered?

A: We work efficiently to ensure your new bag reaches you as quickly as possible. Here is our standard delivery schedule:

  • Order Cut-Off Time: 5:00 PM (CT)
  • Handling & Processing Time: 1 to 2 business days (Monday through Friday).
  • Transit Time: 4 to 6 business days (Monday through Friday).
  • Total Delivery Time: Typically takes 5 to 8 business days from the moment your order is finalized.

(Please note: Orders submitted past the 5:00 PM CT cut-off window will begin processing on the following business day).

Q: What are the shipping charges?

A: We are delighted to provide FREE Shipping on every single order within the United States. There are absolutely no hidden costs or unexpected fees—your package is brought straight to your doorstep completely free of charge.

Q: Can I monitor the status of my shipment?

A: Yes, absolutely! The moment your package leaves our facility, we will send you an official tracking number via email. You can easily plug this number into our "Track Your Order" page for live updates on your shipment's progress.

Q: Which payment methods do you accept?

A: We provide a secure checkout experience and accept the following payment options:

Credit/Debit Cards: Visa, Mastercard, American Express, Discover, Diners Club, JCB

Digital Wallets: Shop Pay, Apple Pay, Google Pay

RETURNS & EXCHANGES

Q: What is Epax’s return policy?

A: We want you to be entirely in love with your new purchase! Because of this, we offer a 30-Day Hassle-Free Return Policy. If you are not completely satisfied with your item, you have 30 days from the delivery date to submit a return request. For comprehensive steps and rules, please read our official Return Policy page.

Q: How do I start a return or request an exchange?

A: To begin the process, please contact us through our dedicated "Contact Us" page or send an email straight to support@epax.shop. Remember to include your order number and the reason for the return, and our team will guide you through the next steps.

OTHER QUESTIONS

Q: Can I modify my shipping address after completing a purchase?

A: Yes, but only if your package has not left our fulfillment center yet. If you spot an error in your address, please notify our support team immediately. Once an order is formally dispatched, we cannot change the destination address.

Q: Do you offer gift cards?

A: Currently, we do not sell gift cards. However, we are actively looking into this and plan to launch them in the near future. Please keep checking our website for updates!