Refund policy

REFUND & RETURN POLICY (USA)

At Zevir, we are dedicated to delivering premium products that combine exceptional functionality with everyday style. Ensuring you are completely satisfied with your purchase is our top goal. If you are not entirely pleased with your order, we offer a straightforward, clear, and convenient return policy.

1. The Return Window
We provide a 30-Day Return Policy. You have precisely 30 days from the date your package arrives to initiate a return request. Regrettably, we cannot approve refunds or exchanges if more than 30 days have elapsed since delivery.

2. Return Eligibility Criteria
To ensure a smooth return process, your product must fulfill the following requirements:

  • The merchandise must be completely unworn, unused, and in its original state.
  • Items must be packed in their original box or packaging.
  • All original labels, tags, informational inserts, and accessories must remain intact.
  • A valid order confirmation or proof of purchase must be provided.

Please note: Packages that do not satisfy these conditions may be declined and returned to the customer.

3. Return Shipping Expenses
We maintain straightforward and honest guidelines regarding shipping fees:

  • Damaged, Defective, or Wrong Items: If your order arrives broken, faulty, or contains the incorrect item, Zevir assumes full responsibility for the shipping costs. We will issue a prepaid shipping label and offer you a complete refund or a complimentary replacement.
  • Buyer’s Remorse / Change of Mind: If you decide to return a product due to a change of heart, selecting the incorrect style/size, or simply no longer needing it, you will be responsible for covering the return shipping fees.

4. Restocking Fees
To make your experience as fair as possible, we do not impose any restocking fees on our customers.

  • Restocking Fee: $0.00

5. Step-by-Step Return Process
Starting a return is simple. Please follow these guidelines:

  • Step 1: Contact Our Team: Send an email to support@zevir.shop with your unique Order Number, a brief explanation for the return, and clear photographs of the merchandise (images are required for any defective or damaged product claims).
  • Step 2: Get Instructions: Our support team will review your email and reply within 24 hours with your return authorization details and mailing guidelines.
  • Step 3: Dispatch Your Package: Securely place the item in its original box and ship it back to our official fulfillment center:

Zevir Returns

4909 W Park Blvd #151, Plano Texas 75093, United States

6. The Refund Timeline
Once your returned package arrives and is thoroughly inspected by our team:

  • We will send you an email notification confirming whether your refund request has been approved or declined.
  • Upon approval, your payment will be processed immediately and automatically credited back to your original payment method.
  • Processing Time: Please allow up to 7 business days for your banking institution or credit card issuer to finalize and post the credit to your statement.

7. Product Exchanges
The quickest way to secure an alternative item is to:

  1. Process a return for the original item using the steps detailed above.
  2. Once your return is processed and approved, place a brand-new, independent order for your preferred item directly through our storefront.

8. Items Excluded from Returns
Due to safety, hygiene, and production standards, the following products cannot be returned under any circumstances:

  1. Custom-made, engraved, or personalized items.
  2. Products explicitly designated as "Final Sale" at checkout.

Need Assistance?
If you have questions or require help with your return, our customer service team is always ready to guide you. Please get in touch with us at: