Privacy policy

Last Updated: July 02, 2026

Welcome to Epax! We deeply value the trust and confidence of everyone who visits our online store. This Privacy Policy explains how we gather, utilize, and safeguard your personal details when you browse or make a purchase from https://epax.shop.

By using or accessing our Site, you consent to the procedures outlined in this Privacy Policy.

1. Information We Collect

To ensure you have a seamless shopping experience, we gather specific details during your visit to our Site:

  • Device Data: As you navigate through Epax, we automatically record information regarding your device. This encompasses your web browser type, IP address, time zone, and active cookies. Furthermore, we monitor the specific items you view and your navigation patterns on our website. This data is collected using cookies, web beacons, and log files.
  • Order Data: Whenever you complete or attempt to make a purchase, we collect the necessary details for billing and delivery. This includes your full name, shipping and billing addresses, payment details (such as credit card numbers or Shopify Payments data), phone number, and email address.

2. How We Use Your Information

The data we gather is strictly utilized to operate our business and deliver excellent customer service to you.

  • Order Fulfillment: We rely on your Order Data to process payments, arrange deliveries, and send out order confirmations and invoices.
  • Customer Communication: To offer round-the-clock support and respond to any inquiries you may have.
  • Fraud Detection: We review your Device Data (especially your IP address) to identify and prevent potential fraud or risks to our store.
  • Store Optimization: We analyze how visitors browse our website to continuously enhance and improve the user experience.

3. Data Security SSL Encryption:

Keeping your information private and secure is our top priority.

  • SSL Encryption: Any sensitive details you enter at checkout are safely transferred using Secure Socket Layer (SSL) encryption technology.
  • Safe Transactions: We never keep your raw credit card data on our own servers. All payments are handled via secure, PCI-compliant gateways supported by Shopify Payments.
  • Platform Protection: Our website operates on Shopify Inc., ensuring a highly secure and dependable e-commerce environment.

4. Sharing Your Personal Information

We will never sell your personal data. We only share your information with reliable third-party partners who assist in running our business:

  • Shopify: Our online store is powered by Shopify. You can find more details on how they handle data here: https://www.shopify.com/legal/privacy.
  • Legal Requirements: We may disclose your details if required to comply with applicable laws, respond to legal requests (such as search warrants or subpoenas), or to defend our legal rights.

5. Do Not Track & Data Retention

  • Do Not Track: Please be aware that our Site's data collection methods remain unchanged even if your browser sends a "Do Not Track" signal.
  • Data Retention: After you place an order, we will keep your Order Data on file for our administrative records until you explicitly request its deletion.

6. Your Data Rights (GDPR & CCPA)

Residents of the European Economic Area (EEA) or California (USA) possess specific rights over their personal information:

  • The right to view the personal data we have stored about you.
  • The right to demand that your information be updated, corrected, or completely erased.

To exercise these rights, please reach out to our support team via the contact info below.

7. Changes to This Policy

We may occasionally revise this Privacy Policy to align with updates in our business operations or for new legal and regulatory requirements. We advise checking this page regularly to stay informed.

8. Contact Us

If you need further details about our privacy methods, have any concerns, or wish to file a complaint, please get in touch with us via email or postal mail at the addresses listed below: