Payment Policy

At Epax, protecting your financial security and delivering a smooth shopping experience are our top priorities. We process all transactions via Shopify Payments to ensure a completely safe, fully encrypted, and seamless checkout process for our customers throughout the United States.

1. Approved Payment Options

For your convenience, we accept the following reliable payment methods during checkout:

Credit and Debit Cards: Visa, Mastercard, American Express, Discover, Diners Club, and JCB

Digital Wallets: Shop Pay, Apple Pay, and Google Pay

2. Excluded Payment Methods

To maintain maximum security and efficiency, we cannot accept the following forms of payment under any circumstances:

Cash on Delivery (COD)

Personal Checks

Direct Wire or Bank Transfers

Money Orders

PayPal or Venmo

3. Transaction Currency

Every price displayed on our online storefront, along with the final total charged at checkout, is processed exclusively in United States Dollars (USD $).

4. Timing of Charges

Immediate Capture: Your selected payment method will be charged right at the moment you finalize your order.

Order Confirmation: As soon as checkout is successfully completed and the total amount is processed, an automated order confirmation email will be dispatched to you.

Order Fulfillment: We will only begin preparing and handling your items for shipment after receiving a successful payment authorization.

5. Advanced Security & PCI Compliance

Keeping your private data safe is our utmost commitment. Epax is built on the Shopify platform, which adheres strictly to Level 1 PCI DSS compliance standards.

All personal details and payment information are transmitted safely using advanced Secure Socket Layer (SSL) encryption technology.

We never view, store, or retain your raw credit card digits, CVV security codes, or private banking credentials on our servers.

Every transaction is handled directly and securely through the fully encrypted, industry-standard infrastructure of Shopify Payments.

6. Verification of Billing Details

To guard against unauthorized transactions, please verify that your billing address and details match the exact records of your credit card provider or bank. Any orders that trigger our automated fraud detection system may face temporary holds or immediate cancellation to shield the true cardholder's security.

7. Refund Processing

Any refunds are managed entirely in alignment with our official Refund & Return Policy. Upon approval, your funds will be issued within 7 business days and sent back exclusively to the original payment method utilized during checkout.